Passionate about Service Design? Curious about Service Design? Heard of Service Design? Then come and join the chit chat at Sydney Service Design Thinks & Drinks #6. The next Service Design Thinks and Drinks is already planned – thanks to Suze Ingram who has been very very busy.
It’s another great line up. Register now at EventBrite (takes 30 seconds) and we’ll see you on 21 September 2010.
We have two fantastic presentations from two equally fantastic individuals: Melis Senova and Zafer Bilda.
Melis Senova recently visited Manhattan (lucky thing!) where she met with Frog Design, IDEO, Method and Parsons New School. The interaction with these agencies was very inspiring and great knowledge was shared. Melis will take us through what we can learn from these amazing trailblazers. Then Melis will lead a group discussion about Service Design in Australia. Melis is curious about how our thinking has maturing around Service Design in comparison with agencies that have been active in user-centred work for the last 4 decades. Melis will propose an initiative where we all collaboratively design the Service Design industry in Australia. How would we consciously design this new industry? Melis is Director at Huddle in Melbourne.
Zafer Bilda will present “Designing and Testing Service Experiences”. It’s challenging to design service experiences let alone measure differences in the utility and experiential value of service experiences. In this presentation, Zafer will cover how to understand an experience holistically and when to break it down to bits, how to set criteria and measure service experiences, and how to plan and test service experiences. Zafer is Experience Architecture Lead at Bienalto in Sydney.
P.S. If you missed our last Service Design Thinks & Drinks in July, you missed a great get-together. Stephen Cox from Westpac walked us through a set of touchpoint cards which he and his team have developed and Janna DeVylder led a group discussion around the implementation of service design plans. Good news is you can watch both presentations online at this blog. Watch Stephen Cox’s presentation and Watch Janna DeVylder’s presentation
At Sydney Service Design Thinks & Drinks #5 Janna DeVylder led a group discussion around the implementation of service design plans. We discussed designing for implementation and the role of the service designer within the implementation process, if at all. Check out the video below and give us your opinion in the comments below.
We were very lucky to have Stephen Cox present at Sydney Service Design Thinks & Drinks last week. Stephen talked about a set of touchpoint cards which he and his team at Westpac have developed. Check out the video below. Inspiring stuff!
Tonight was Sydney Service Design Drinks & Thinks #5. It was a great success and lots of fun. We had two fantastic presenters: Stephen Cox and Janna DeVylder.
Janna led a group discussion around the implementation of service design plans. We discussed designing for implementation and the role of the service designer within the implementation process, if at all.
Stephen walked us through a set of touchpoint cards which he and his team at Westpac have developed. Stephen talked us through the development of the cards, how the cards have been used and how they might be applied in other situations.
Thanks to everyone who came along. Our next meeting will be Tuesday 21 September.
Janna and her colleagues (Steve Baty and Iain Barker) have had two topics accepted for the Service Design Network conference in October. Janna’s going to give us a sneak preview. If you can’t make it to Berlin in October, you should jump at this chance!
Stephen is Customer Experience Manager Online at Westpac. Stephen and his team have developed a set of touchpoint cards which help workshop participants explore the customer experience across multiple channels. Stephen is going to walk us through the development of the cards, how he’s used them so far and how they might be applied in other situations.
Pretty good line up, huh? Register now using EventBrite (it takes 30 seconds) and we’ll see you on the 6 July.
P.S. We had a great turnout at our last event. Everyone went away happy and inspired after an interesting and informative panel discussion. If you missed it, you can listen to a recording of the panel discussion. Oh, and please subscribe (see above right) to be notified of events and special offers (yes…none yet, but one day).
Hi everyone apologies for taking a few weeks to get our panel discussion loaded, however here it is, Service Design Thinks /4 Panel Discussion..
The Service Design Panel Discussion was hosted by Damian Kernahan (Proto Partners) and featured Rod Farmer (Mobile Experience), Opher Yom-Tov (BT Financial Group), Faruk Avdi ( NSW Department of Education and Training) and Susan Wolfe (Optimal Experience)
It starts a minute in to our discussion and runs about 66 minutes. The highlight for me was finding out that a pencil is actually a service, who knew…..
There will be a great panel discussion regarding Service Design vis a vis Experience Design. Rod Farmer, Opher Yom-Tov, Faruk Avdi and Susan Wolfe will be sharing their thoughts and wisdom. We really hope you can make it because it’s going to be a great discussion.
This is our fourth meeting and already we can see the conversations evolving as we all learn and share our experiences in this emerging area.
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We have also introduced Eventbrite to make it easier for everyone.
Focus tonight will be on talking about Service Design and getting a better opportunity to meet new and budding service designers. We will meet downstairs (not upstairs in the Eden Room this time), so bring along yourself and a friend. See you tonight.
Last night we held our second Service Design Thinks and Drinks in Sydney at Trinity Bar Surry Hills. Damian Kernahan from Proto Partners presented a Service Design case study undertaken by his firm Proto Partners for Contours Fitness Studio, a women only gym that has over 200 studios across Australia.
Ellie Nichol from BT Financial Group who attended the SDN Conference in Madeira last year provided some great insight into some of the hot topics from the conference and demonstrated how BT have already successfully employed these methods in their work here in Australia.
Following the presentations we had a great discussion about Service Designs’ role in Business in Australia and some ideas on communicating its increasing relevance to the Australian Service sector.
It’s always important to drink your own Coolade and following Damian’s presentation where he showcased the insights derived from using NPS for Contours, we will over the next few days post a Net Promoter Score on this site to garner your feedback and suggestions to make this a better Service experience.
An idea we have had sparked by Ellie’s presentation where she discussed “Customers engaging with Customers” A suggestion is that at the next SD/3 we co-create Service Design Drinks customer journey and touchpoint experience. It might be a fun way to get everyone involved in a real Service Design project and improve our own event. Love your feedback on this idea.
Sydney Service Design Drinks /3 will be held at 505 Crown Street, Trinity Bar at 6.30pm on March 16th, so pop it into your diary and bring along a friend.
We’ve got two awesome presentations lined up. A great service design case study of Contours ladies gyms from Damian Kernahan (Proto Partners) and some wise words of experience from Ellie Nichol (BT Financial Group).
This is only our second meeting. The first was a hit – so don’t miss this one.
