At Sydney Service Design Thinks & Drinks #5 Janna DeVylder led a group discussion around the implementation of service design plans. We discussed designing for implementation and the role of the service designer within the implementation process, if at all. Check out the video below and give us your opinion in the comments below.
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July 12, 2010
Stephen Cox at Sydney Service Design Thinks & Drinks
We were very lucky to have Stephen Cox present at Sydney Service Design Thinks & Drinks last week. Stephen talked about a set of touchpoint cards which he and his team at Westpac have developed. Check out the video below. Inspiring stuff!
July 6, 2010
Photos from Sydney Service Design Drinks & Thinks #5
Tonight was Sydney Service Design Drinks & Thinks #5. It was a great success and lots of fun. We had two fantastic presenters: Stephen Cox and Janna DeVylder. Janna led a group discussion around the implementation of service design plans. We discussed designing for implementation and the role of the service designer within the implementation process, if at [...]
June 17, 2010
Service Design Thinks & Drinks /4
Hi everyone apologies for taking a few weeks to get our panel discussion loaded, however here it is, Service Design Thinks /4 Panel Discussion.. The Service Design Panel Discussion was hosted by Damian Kernahan (Proto Partners) and featured Rod Farmer (Mobile Experience), Opher Yom-Tov (BT Financial Group), Faruk Avdi ( NSW Department of Education and [...]
January 5, 2010
Sydney Service Design Drinks is on 19 January 2010
Service Design Drinks 2 is coming up quick! 6.30pm, Tuesday 19 January 2010 Trinity Bar, Surry Hills (Google map for Trinity Bar). We’ve got two awesome presentations lined up. A great service design case study of Contours ladies gyms from Damian Kernahan (Proto Partners) and some wise words of experience from Ellie Nichol (BT Financial Group). This is only our [...]
November 17, 2009
Photos from Sydney Service Design Drinks #1
Tonight was our first Sydney Service Design Drinks. It was a great success and lots of fun. Thanks to everyone who came along. Our next Sydney Service Design Drinks will be Tuesday 19 January 2010. Put it in your diary now. Here’s some photos taken with my iPhone (note to self: remember to charge my [...]
November 2, 2009
Service Designing Drinks coming to Sydney Tuesday 17th November
Keep a look out here in the next few days for details on the first Service Design Drinks for Australia. For more information contact: Damian Kernahan – Proto Partners Service Design Suze Ingram – Service Design Hub
